The City of Austin recently announced the closure of its facilities and continuity of services due to the COVID-19 pandemic, but Austin City Administrator Craig Clark announced to KAUS News that the length of time city facilities will remain closed to the public has been extended…

Clark went on to state that the public has done a good job observing COVID-19 restrictions and methods for preventing the spread of the virus in their interactions with city employees…

Austin Police Department 

507434-9400 and 911 remain our contact numbers 

Limited access to the lobby. Please use the phone in the outer entryway to contact a dispatcher

  • All nonmandated lobby services are discontinued including fingerprinting. 
  • Use the grey box labeled Mower Countyin the outer entry way to submit documents to the Police Department. Fire 507 4333405 

Building closed No burn permits to the public No commercial building inspections Continue complaintbased life, health and safety inspections Smoke and carbon monoxide installations continue 

Public Works 

Public Works Department, 507437-9950 

Primary Contacts 

April Grabau Erica Nelson O Steven Lang or 507437-9949 City Hall closed to the public 

  • Engineering Office, 507437-9950 


. Mitch Wenum or 5074379945 O City Hall closed to the public o Accepting bids for projects related to summer construction o Monitoring recommended protocols and planning for impacts to summer construction 

Employees limiting contact with social distancing Building, Planning, Zoning & Rental, 507437-9950 


Holly Wallace or 5074379952 # Fred Husemoller or 5074379954 o City Hall closed to the public 

Limited contact, social distancing O Permit Request & Issuance

  • Building 

Via Email Permit applications and plans shall be submitted via email to the Building Department at for review and processing. Permit fees shall be calculated and you will receive a call to arrange for payment. 

Via Mail Will be processed as normal with a twoday delay. Inspections and other Guidance: 

  • Inspection requests shall be made by email or telephone and may be accommodated as 

reasonably possible. 

  • Photos, videos and other means of technology may be utilized for inspection, (ie

Facetime, etc.), at the discretion of the Building Official. Rental and Zoning 

  • Scheduled inspections will be temporarily suspended. Complaint inspections as needed 

for unsafe, unsanitary and lifethreatening conditions only. 

  • Reinspections may be made via photos, video and other means of technology, at the 

discretion of the inspector. 

  • Planning 
  • Planning Commission meetings will be held as needed, see additional guidance regarding 

public meetings under Administration. Street Department, 507434-006

Closed to the public Note on door to drop deliveries inside 

Somewhat Normal Operations, employees limiting contact with social distancing Sewer Department, 5074340067 

Limiting sewer main cleaning in residential areas o Postponed sump pump inspections to later date 

Somewhat Normal Operations, employees limiting contact with social distancing Wastewater Treatment Plant, 507437770

Closed to the public  Note on door to drop deliveries inside 

Somewhat Normal Operations, employees limiting contact with social distancing Arena, Riverside & Packer 

Closed to the public Transfer Station, 5074374606 

Closed to the public for dropoff 

Open for commercial haulers 

  • Airport, 507433181

Somewhat Normal Operations, things are slow with limits to flight traffic and people movement 

Clerk’s Office 507437-9940 

  • Business Licensing applications and requests can be processed electronically 
  • Assessment Searches – Search requests can be e-mailed or submitted off the City website 
  • Payments Mail all payments or make arrangements via phone at 437-9940 

Questions Call 437-9940 with question Library507 4332391 

Closed to the public Calls 104 Monday through Friday Online reference questions 

Additional services onlineebooks, audiobooks, etc. 

  • All due dates on materials will be extended and no fines will be accrued during closures Parks and Recreation507 4331881 
  • Facilities ClosedJay C. Hormel Nature Centers Interpretive Building and Ruby Rupner Auditorium, Arenas, Sola 

Fide Observatory, Izaak Walton Cabin, Park Restrooms 

  • All programming canceled 
  • Trimming and removing trees from boulevards, parks, and other City properties 

Office open for calls 85 Human Resources 507437-9942 

  • Office closed to the public, available by phone and email 

No open positions at this time however, the Citys general application is accessible on the Citys website . Seasonal/temporary application process is currently suspended